Overview

The Internal Marks Grievance Cell of Al- Azhar Law College was formally constituted on 17-06-2022 with four members to look into the student grievances regarding internal marks and related issues. It redresses the grievances of an individual and group interest. The cell maintains a conductive and unprejudiced educational environment. Complaints are redressed as soon as they are received. The redressal as soon as they are received. The redressal after thorough scrutiny by the cell and resolution are recorded.

Complaint Management Mechanism

  1. The grievance is attended by the concerned subject teachers who are in-charge of their respective classes.
  2. Class representatives and teachers in-charge act as facilitators to communicate and sort out the grievances.
  3. Unresolved grievances in the first level forwarded to the internal mark grievance cell of the institution.
  4. Aggrieved students can approach the grievance redressal cell with their complaints of common interest too.
  5. They can even communicate with the Principal before moving for redressal.
  6. The cell will look into the seriousness of the problem mentioned in the complaints submitted by aggrieved students, and the issues are settled by the cell or by the Principal in consultation with other members of the cell and faculties.
  7. With the collective efforts, the grievance redressal cell resolves the complaints promptly and efficiently.

Functions

  1. To scrutinise the complaints received in written forms.
  2. To examine the grievances
  3. To make necessary recommendations
  4. To resolve or direct to grievance relating to completion of internal components and its evaluation
  5. Duties of the Teaching Faculty Towards the Committee 
  6. Conduct internal assessment on time
  7. Conduct internal examinations thrice to give chance for the students to improve
  8. Publish marks mentioning separate marks for each component
  9. Publishing of internal marks is mandatory before finalising scores
  10. Give chance to clarify clerical mistakes or missing components
  11. After publishing scores, grievances must be heard only after receiving written complaints/email from students mentioning their actual grievance.
  12. If redressal is possible at first level, republish the marks before finally submitting the marks
  13. Even after first level redressal, students have complaints, do forward it to the internal marks grievance cell.
  14. Grievance complaints must always be collected in written form, mentioning actual complaint, date of submitting, students name and details etc.

Committee Members

  1. Ms. Priscilla Prasad 
  2. Ms. Caroline Elias
  3. Ms. Aliya Fathima